Privacy Policy - relief.ng

Welcome to relief.ng (the “Website”), operated by OpportunityLink Global Ltd. (“we,” “us,” or “our”).

At relief.ng, we are committed to providing legitimate, trustworthy, and reliable information on scholarships, grants, fellowships, internships, education, and job opportunities for Nigerians. Central to this commitment is our unwavering dedication to protecting your privacy and handling your personal information with care and transparency.

This Privacy Policy explains how we collect, use, process, disclose, and protect your personal information when you visit or use our Website, and outlines your rights concerning your data.

By accessing or using relief.ng, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not use our Website.

2. Information We Collect

We collect various types of information to provide and improve our services to you:

a. Personal Information You Provide Directly: This includes information you voluntarily provide when you:

Register for an Account: Name, email address, password.
Create a Profile: Additional details such as educational background, professional experience, career interests, contact number, location, etc.
Apply for an Opportunity: Information submitted through our platform (which may be forwarded directly to the opportunity provider), such as CVs, cover letters, academic transcripts, and other application-specific details.
Subscribe to Newsletters or Alerts: Email address, preferences.
Contact Us: Name, email address, and the content of your message.
Submit an Opportunity (as a provider/partner): Organization name, contact person, email, phone number, and details of the opportunity.

b. Information We Collect Automatically (Non-Personal): When you visit our Website, we may automatically collect certain information:

Usage Data: IP address, browser type and version, operating system, pages viewed, time spent on pages, links clicked, referral source, and other diagnostic data.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to track activity on our Website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

3. How We Use Your Information

We use the information we collect for various purposes, primarily to provide, maintain, and improve our services, and to build trust:

To Provide and Maintain Our Service: Including displaying relevant opportunities, managing your account, and facilitating application submissions.
To Personalize Your Experience: Tailoring content, recommendations, and opportunity alerts based on your profile and interests.
To Improve Our Website: Analyzing usage patterns to enhance functionality, user interface, and content relevance.
To Communicate with You: Sending newsletters, updates, alerts about new opportunities, and responding to your inquiries.
For Security and Fraud Prevention: Detecting, preventing, and addressing technical issues or fraudulent activities, consistent with our commitment to reliability.
To Connect You with Opportunity Providers: When you apply for an opportunity through our platform, we will share your submitted application data with the respective scholarship, grant, fellowship, internship, or job provider.
For Analytics and Research: To understand trends, demographics, and user behavior to inform our strategic decisions and better serve the Nigerian community.
To Comply with Legal Obligations: Adhering to applicable laws and regulations.

4. How We Share Your Information

We respect your privacy and will not sell your personal information to third parties. We may share your information in the following circumstances:

With Opportunity Providers: When you apply for an opportunity via relief.ng, your application details are securely transmitted to the relevant provider (e.g., university, company, NGO). We are not responsible for the privacy practices of these third-party providers.
With Service Providers: We may engage third-party companies and individuals to facilitate our service (e.g., hosting, analytics, customer support, email delivery). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
For Legal Reasons: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
To Protect Our Rights: To protect the rights, property, or safety of relief.ng, our users, or the public, as required or permitted by law.
Business Transfers: In connection with a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

5. Data Security

The security of your data is paramount to us. We implement robust technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption: Using SSL/TLS encryption for data transmission.
Access Controls: Restricting access to personal data to authorized personnel only.
Regular Security Audits: Continuously monitoring our systems for vulnerabilities.
Data Minimization: Collecting only the data necessary for our services.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

6. Your Data Protection Rights

In accordance with applicable data protection laws (including the Nigeria Data Protection Regulation – NDPR), you have certain rights regarding your personal data:

Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of any inaccurate or incomplete data we hold about you.
Right to Erasure (Right to be Forgotten): Request that we delete your personal data under certain conditions.
Right to Restrict Processing: Request that we limit the way we use your personal data under certain conditions.
Right to Object to Processing: Object to our processing of your personal data under certain conditions.
Right to Data Portability: Request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in Section 9. We will respond to your request within a reasonable timeframe as required by law.

7. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

If you delete your account, we will delete your personal information, though some data may persist for a limited period in our backups or for legal compliance purposes.

8. Third-Party Links

Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children’s Privacy

Our Service is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, your data, or relief.ng’s practices, please contact us:

By Email: [Your Contact Email Address, e.g., privacy@relief.ng or support@relief.ng]
By Visiting this Page on Our Website: [Link to your Contact Us page]
By Mail: [Your Organization’s Physical Address, if applicable]